FAQs

I would like to return a product. What should I do?
Returns
Sabodé currently does not offer refunds, all sales are final. Please make sure to check our the product specifications and sizes before you commit to a purchase.
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Exchanges
Items can only be exchanged if there is a sizing issue or the product has a defect within 7 working days from the day you received the item. Please contact customer services with proof of receipt, a description of the issue and a picture of the defect if applicable and we will help with the exchange process.
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I have not received my parcel. What should I do?
If you have not received your order 2 days after your expected delivery time. Please contact customer services.
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Will my garment look like the one I saw online?
Due to the nature of the made-to-order production process we source our fabrics when you place and order. Should for any reason the fabric needed to make your product becomes unavailable you will be informed as soon as possible.
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If an item is available to pre-order, what does this mean?
The item is due to be released at a later date. Sign up to our newsletter to get updates on the launch. This information will also be noted in the product description. Payments can be made in advance, this will secure your size which will be dispatched 1 day after the release date
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How do I place an order for a bespoke garment?
To place an order visit the bespoke page here. Please note that orders must be placed 1 month before the deadline. Any orders received after this time may be declined.
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I received a faulty item. What should I do?

Items are classified faulty if they are damage or if a production fault occurs six months after the purchase. Contact us with a brief description outlining what the fault with proof of receipt.

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Do you ship internationally?

Currently we only ship within the UK, however..never say never! Subscribe to the newsletter to find out when our overseas portal open!